Technical Success Manager

Technical Success Manager

We’re looking for a Technical Success Manager who is both tech-savvy and great with customers! In this role, you’ll help new customers get started with Faddom, ensure they have a smooth experience, and support them in using our product successfully. You’ll also work closely with the sales team to bridge the gap between technical and customer needs.

Faddom is experiencing rapid growth, having expanded 3X over the past 12 months—and this is just the beginning. Operating in the IT Operations and Cyber market, our cutting-edge technology and platform have already generated significant revenue and traction with customers worldwide.

• Technical Skills:
• Experience with network infrastructure and hypervisors (VMware, Hyper-V, etc.) – Must-have
• Familiarity with Linux.
• Experience with cloud technologies (a plus).
• Customer-Facing Experience: Must have experience working directly with customers.
• Great Communication: Ability to explain technical concepts clearly.
• Fluent English: Strong spoken and written English is a must.

• Pre-Sales Support: Help customers set up and test our product during the sales process.
• Onboarding & Customer Success: Guide new customers through setup, training, and ongoing support.
• Customer Support: Be the go-to person for technical questions and ensure customers have a great experience.



• Location: Ramat Gan (Bursa) – mostly in-office.
• Hours: Regular working hours with some flexibility.

Environment: Fast-paced, customer-focused, and team-oriented.

How to Apply: Qualified candidates will be invited for an on-site interview.

Please send your CV and/or any questions to [email protected]