Customer Success Lead

About the company: 

Klydoclock is a revolutionary timepiece that blends the elegance of traditional

clocks with a dynamic collection of digital animations, updated daily. 

 Klydoclock is a tech startup driven by a clear vision: to create captivating art and technology experiences that awe and inspire. As a rapidly growing startup, we've successfully raised over $400K through crowdfunding and have garnered a global following of thousands of happy backers and customers.

About the position:

Only a few things matter to us as much as the service our customers receive. And as such, we are seeking an exceptional person to join us as Customer Success Lead to prove this every single day. Our office is located in Rinatya and has a unique blend of vintage and modern design that creates a casual yet inspiring atmosphere and also gives a nod to our product. 

This role, like all others in the company, is onsite.. This is not a hybrid position.

What you’ll do:

• Engage with customers across a variety of channels, including, email (tickets) and phone
• Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes.
• Serve as the liaison between our customers and the rest of the Klydoclock team to help constantly bring out the best possible version of our product
• Create both internal and external documentation to enhance our knowledge base 

What you’ll need:

• 1- 3 years experience providing customer or technical support. SAAS experience is a plus.  
• Problem-solving skills and multitasking abilities are a must 
• Superb written and verbal communication skills
• Positive attitude, empathetic, and collaborative
• Ability to take initiative and adapt