Customer Success

Job description - Customer Success, AISAP

Location: 

Primarily based in the company’s offices and on-site at client locations, currently focused on Israel, with potential expansion to other markets.

About AISAP: 

AISAP is an innovative medical SaaS startup dedicated to delivering precise diagnostic solutions for real-time ultrasound examinations at the patient’s bedside. Our AI-driven software empowers healthcare physicians and is revolutionizing medical care. This is an amazing opportunity to join one of the most promising Israeli startups. Join our family and be part of this unbelievable journey!

Job Overview:

As a Customer Success, you will be responsible for managing the overall relationship with our customers and ensuring high levels of client satisfaction. This role requires regular, on-site visits to client locations, where you will serve as the first point of contact for technical support, onboarding new clients, and guiding them as they navigate our product.

Key Responsibilities:

• Build and maintain strong relationships with customers, ensuring their satisfaction and long-term engagement with our product.
• Provide initial technical support to clients, resolving issues efficiently and escalating as needed.
• Conduct comprehensive onboarding sessions for new clients to ensure they fully understand and benefit from the product.
• Collaborate closely with product and development teams, relaying client feedback and supporting improvements to the customer experience.
• Monitor customer feedback to identify areas for improvement and proactively contribute to enhancing customer satisfaction.
• Draw insights and conclusions about customers based on data analysis to inform strategies and improve service and product delivery.

Requirements:

• 2+ years of experience in customer success 
• Proficiency in both English and Hebrew is required; additional languages are a plus.
• High availability and mobility are essential to effectively support client needs and for visiting different geographical sites.
• Excellent communication and interpersonal skills, with a personable and optimistic approach; experience working with clients is a plus.
• Strong problem-solving abilities and a proactive, energetic attitude, with the capacity to work independently and take initiative.
• Familiarity with the medical field is a plus.