Customer Support Junior Team Leader

Job Description

• The position is suited for candidates with 1-3 year of managerial experience, strong interpersonal and organisational skills, and the ability to navigate team dynamics effectively
• 70% of the role involves daily team management, including overseeing ticket resolution, ensuring orderly project execution, and handling Level 2 queries. And Management of team schedules, leave approvals, and project transitions, ensuring smooth daily operations
• 30% of the role is customer support: offering professional, efficient, and friendly assistance to our clients regarding technical issues related to our products.
• Management of new clients: from post-sales to training to go-live, engaging with internal and external interfaces, including time management, and monitoring skills.
• Troubleshoot effectively: Independently identify, analyse, and resolve system issues or follow established guidelines.
• Empower customers: Train new and existing customers on how to use our products.
• Drive continuous improvement: Participate in projects aimed at enhancing our services and processes.
• Work schedule: Sunday-Thursday, 8:30 AM - 5:30 PM.
• One Friday per month, 8:00 AM - 1:00 PM, working remotely.
  
  

• 1-3 year of managerial experience with strong interpersonal and organizational skills, and the ability to navigate team dynamics effectively.
• Customer Support experience
• Excellent communication skills: Strong verbal and written communication skills in both Hebrew and English.
• Quick learner: Willingness to learn new technologies and stay updated on relevant knowledge.
• Analytical thinker: Ability to analyse problems and find creative solutions.
• Nice to have: hospitality industry experience