Customer Experience Partner

Location: South Israel (Beer Sheva – Ashdod)

Job type: Permanent, Full-time

100% travel

About The Job

As a Customer Experience Partner your key purpose is to orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients.

Main Responsibilities

• Bridge commercial and customer experience functions.
• Manage customer insights and feedback to inform communication strategies.
• Tailor customer journeys with the Commercial Manager to address needs and pain points.
• Own and adapt customer communications.
• Collaborate with CE/BOS/Marketing/Medical teams to define customer experience vision and strategy.
• Implement customized activation strategies and standards for optimal customer experience.
• Maintain and update the Customer Relationship Model (CRM) to enhance efficiency and address customer needs.
• Implement customized activation strategies across all channels (prepare personalized Define and implement standards for ensuring optimal customer experience activities / territory & HCPs)
• Assist the team on metrics to review customer satisfaction, strengthen customer experience, and develop further programs and initiatives to respond to customer base effectively.
  
  

• Ability to manage commercial activities for a diversified portfolio;
• Sales management knowledge;
• Strategic analysis and planning;
• Project management skills;
• Very good English language knowledge and skills (written and oral);
• Full professional proficiency in Hebrew in written and verbal
• Excellent interpersonal skills to negotiate, communicate, present, persuade and argument among internal General Medicines teams, KOLs, healthcare decision makers, physicians and patients;
• Ambition for optimal results; ability to challenge the current market status quo and develop fresh approaches in order to deliver results;
• Good analytical skills and ability to prioritize; ability to work on their own initiative and make quality decisions.
  
  

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.