Cloud Service Center Team Leader

A leading technology company is seeking for a talented Cloud Service Center Team Leader . In this role, you will lead a team of technical support engineers, provide exceptional customer support, and drive process improvements.

Key Responsibilities:

• Manage, mentor, and develop a high-performing team of technical support engineers
• Provide technical expertise and guidance to the team
• Troubleshoot complex issues and coordinate with cross-functional teams
• Implement process improvements to enhance efficiency and customer satisfaction
• Recruit, onboard, and train new team members

Requirements:

• 2+ years of experience leading technical support teams in a SaaS environment
• Strong technical skills, including networking, security, and cloud technologies
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure and manage multiple priorities