Customer Success Lead

Klydoclock is revolutionizing the world of timepieces with our unique fusion of functional clocks and moving image artistry. Klydoclock is a tech startup driven by a clear vision: to create captivating art and technology experiences that awe and inspire. As a rapidly growing startup, we've successfully raised over $400K through crowdfunding and have garnered a global following of thousands of happy backers and customers.

We’re offering a full-time opportunity to join our vibrant team at our office in Rinatya. Here, you’ll enjoy an inspiring work environment with an in-house cook, scenic greenery outside your window, and a unique blend of vintage and modern design that creates a casual yet energetic atmosphere. This is an onsite role, so we’re looking for someone who’s ready to join us at the office each day to be part of our exciting journey. This is not a hybrid position.

What you'll do:

1. Customer Support: Handle first- and sometime second-tier support messages from customers worldwide. Provide timely and effective solutions for customer issues, escalating when necessary.

2. Business Opportunity Management: Filter and manage incoming business inquiries through the company website and support email. Conduct initial assessments, categorize opportunities, and forward them to appropriate stakeholders.

3. Product Knowledge: Develop and maintain a thorough understanding of our product, including hardware and software components by consistently taking part in product and marketing discussions.

4. Communication and Collaboration: Act as a bridge between customers and internal teams, bringing field insights and feedback to product discussion

What you'll need:

• 1-3 years proven experience in customer support, technical support, or a related role.

• Technical orientation and desire to learn more.

• Exceptional communication and interpersonal skills, with fluency in English.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Strong analytical and problem-solving skills, with keen attention to detail.

• Self-driven, proactive, and capable of working flexibly across time zones.