Field Service Eng

Job Responsibilities

• Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
• Solve a wide range of hardware and/or software problems of varying complexity.
• Coordinate work schedule with colleagues, service operations, and management.
• Instruct customers on the use of our instruments to ensure safe and effective operations.
• Provide proactive and responsive technical support via telephone and email, ensuring successful customer use of our instrumentation.
• Produce accurate and timely reports, including service and expense reports.
• Ensure the highest level of Customer Experience, driving customer satisfaction and loyalty.
  
  

• BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
• Strong analytical problem-solving abilities.
• Excellent hand-eye coordination and manual dexterity.
• Proficiency in IT skills, including TCP/IP networking.
• Computer knowledge in both software and hardware.
• Valid driving license.
• Excellent communication skills, both verbal and written.
• Independent, customer-centric, and focused on delivering exceptional service.
• Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
• A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.
• Self-motivated and eager to take on challenges.