Strategic Accounts Team Leader - Customer Success

Nice to meet you - we are Kornit Digital!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.

Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.

You are invited to be part of it to #expressyourbest!

Click to learn more > www.kornit.com

Location: Afek Industrial Park, Rosh Ha'ayin

What will you do?

• Lead and manage a team of Customer Success professionals, ensuring high performance and productivity.
• Create an inspiring team environment with an open communication culture.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Resolve customer inquiries and complaints efficiently and effectively.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Monitor and analyze team performance metrics, providing regular reports to senior management.
• Develop and maintain strong relationships with key accounts, understanding their needs and ensuring they receive exceptional service.
• Discover training needs and establish programs to enhance team skills and knowledge.
• Drive continuous improvement initiatives within the team and across the organization.
• Lead complex NPI project with strategic and key accounts worldwide.
• Manage on-site delivery [as needed] of field escalations and solving highly complicated technical problems
• Manage and monitor the performance of the products and service metrics with emphasis on TCE (Total customer experience) , e.g. NPI readiness, state of the product, technical support etc.
• Willingness to travel abroad - up to 30%

What should you have?

• Minimum of 5 years of experience in a customer success or technical support role, with at least 2 years in a leadership position.
• Strong understanding of industrial and commercial printing solutions (Garment, Apparel, and Textile industries) - An advantage
• High-level of English - A must
• Proficiency in CRM & BI tools - An advantage
• Excellent leadership and team management skills.
• Exceptional problem-solving and conflict resolution abilities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to work with cutting-edge technology and make a significant impact on our customers’ success.

Don't check all the boxes? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes in our passionate -and-fun, remote-friendly, fast paced environment—apply anyway. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.