School Sales & Support

English-Teaching Administrator - Support & Sales

Who We Are

Helen Doron is a world-leading method for teaching English, with 170,000+ students in 40 countries annually. Helen Doron Connect is an innovative online platform, utilizing the same method for learning English with live teachers in a digital environment. Our School-based product allows schools in Israel to essentially outsource their English education to talented teachers around the world, teaching their students on an innovative, game and music driven digital platform.

Job Overview

This role is responsible for managing the operations and relationship with schools in Israel using Helen Doron Connect platform for English learning, and move them to purchase or repurchase for the coming school year. It involves ensuring successful lessons by supporting schools and coordinating with operations, relationship building with school principals and English departments, reporting students outcomes to the schools and Ministry of Education, and ultimately selling the product to schools for the coming year.

The role requires some of the skills of English educational consulting, customer success management, technical support, project management and sales.

High Level Responsibilities

·      Own the contract and operations with Israeli Ministry of Education including:

o  Project management

o  Supporting schools onboarding and technical troubleshooting

o  Relationship building with school principals

o  Answering sales-related questions

Detailed Responsibilities

• Assist schools as needed with setting up and navigating programs or software associated with the product
• Maintain a detailed understanding of the products and services, assist customers with resolving questions and problems, technical and administrative
• Report and escalate issues to management as needed
• Regular reporting on status and trends of school usage
• Assessing and reporting on individual school performance and reporting to school principals and Ministry of Education
• Working with school teachers and principals to ensure successful educational outcomes
• Convince schools, new and existing customers, to purchase the platform for the following school year.

Qualifications

• 2-3+ years of experience as an English educator, pedagogue, or educational consultant
• 2-3 years of experience in customer success management and/or customer support, experience within the Israeli school system strongly preferred
• 1-2 years of B2B sales experience
• Solid organizational skills including attention to detail and multi-tasking skills
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate for the use of the product to service to be solid
• Accountability and personal organization are essential
• Experience in managing a diverse group and training each according to company standards
• Ability to establish milestones, timelines, track and report on project status
• Solid technical background, with understanding or hands-on experience in software development and web technologies

Note: This is a part-time role within Israeli school hours of 8am – 2pm.

Please send your CV to [email protected] or LinkedIn Applications to schedule an interview.