Customer Success Operation Manager

Customer Success Operation Manager (Temporary - 6-Month Maternity Leave Replacement).

Cyberbit Range is the world’s leading cybersecurity training and upskilling platform for cyber professionals, serving clients from Fortune 500 companies, universities, governments, and militaries worldwide. Cyberbit offers its Range as either a dedicated on-premises deployment or as a Cloud service.

Cyberbit operates globally and has been recognized as the leading company in cyber training and upskilling by the top analyst firm Forrester.

We are seeking an experienced, results-oriented, energetic, and highly motivated individual to manage delivery projects, lead cyber drills and competitions, and support our Customer Success Team. This is a temporary position for a 6-month maternity leave replacement. The position reports to the company's Chief Operations Officer (COO). This crucial role involves supporting cross-organizational activities from presale to delivery, managing multidisciplinary operational programs, and continuously tracking a wide range of activities.

Responsibilities

• Set up cybersecurity events (competitions, cyber drills) from an operational perspective, including project management, being the focal point before and during events, setting up exercises, and more (no cybersecurity experience needed).
• Serve as the Customer Success Platform (CSP) Admin—work directly with the solution vendor on necessary automations and optimizations, be the main contact for the Customer Success team and executive management using the platform, help create dashboards and reports, and manage tasks under your responsibility. Identify blockers and risks within the customer journey and communicate those risks to Product Management, Sales, and Executive Leadership.
• Lead virtual tournaments, such as the International Cyber League.
• Manage our on-premises accounts, including procurement, installation, customization, training, and support.
• Monitor and manage the customer install base database (installations, versions, modules, upgrades, 3rd party hardware and software licenses, etc.).
• Work closely with professional services and support teams to ensure an excellent and timely customer experience.
• Collaborate with procurement to follow up on project purchases and shipments.
• Provide concise and transparent project status reports to executive leadership, ensuring a proactive response to any churn risks.
• Prepare project status meetings with the CEO and follow up on resulting action items.
  
  

Requirements:

• At least 2 years of experience as a delivery or marketing project/operation manager.
• Experience working with a Customer Success Platform (CSP) is an advantage.
• Experience with Monday.com, Salesforce, and Office tools is a MUST.
• Willingness to work late hours—due to time zone differences with our teams in APAC and the US, some meetings may be scheduled for 7-8 PM.
• Ability to multitask effectively across a large number of concurrent tasks.
• Strong sense of urgency and a 'can-do' attitude, with the ability to multitask under pressure.
• Proactive, motivated self-starter who can easily learn and understand new technologies and concepts.
• Exceptional communication skills, highly organized, collaborative, team player, and detail-oriented.
• Proven track record in working with international customers.
• Native-level English proficiency in both spoken and written communication, enabling collaboration with English-speaking team members, vendors, and partners overseas.
• Strong analytical skills with a love for measuring results—experience with CRM is a plus.
• BSc Degree in Engineering or Administration is an advantage.
  
  

You will love working with us:

We were ranked as the #16 best place to work with in Israel out of all tech companies, and #25 out of ALL companies in Israel in 2022!

We’re well funded, and have raised $100M so far

We provide growth opportunities – some of our best managers have grown in the organization

We love a good party, so you can expect themed happy hours, holiday toasts, parties, and water fights

And no – we won’t throw massive dance parties with top international DJs, but we’ll know each and every one of you by name, and whenever there’s a personal reason to celebrate, or when something went wrong, we’ll be there for you.