Customer Implementation Specialist

About the role

You will work directly with new and upgrading customers, introducing them to our latest software platform, the VinciWorks Portal. You will support our new sales and account management teams throughout the pre-sales process and then work directly with clients guiding them through their experience during the onboarding and implementation process. 

You will be responsible for planning and executing the migration of existing clients from their current platforms to the new VinciWorks Portal. This includes understanding client requirements, developing migration strategies, and implementing them efficiently. 

Throughout the client journey, you will ensure we provide exceptional client experiences and will solve problems creatively, working with the product team to shape the future of our products.

Clear communication, empathy, tenacity, and technical smarts are keys to success in this role. You should be able to explain technical ideas in simple terms, dig deep into the software where needed, and translate the customer experience into feedback and product specifications. Proficiency in project management, onboarding, Excel, and SQL are an advantage.

This is an excellent opportunity for someone who is motivated by solving real problems for real people. Since this role is multidisciplinary and collaborative by nature, it is also a great stepping stone to other roles in the team. You will be consistently engaged by diverse and interesting challenges.

• Client engagement: Understand client needs, set and meet expectations, and provide support and reassurance throughout.

• Project planning: Assess data, create migration plans, and address potential challenges.

• Data integrity: Analyse, map, and troubleshoot data issues during the migration process.

• Project execution: Execute and monitor client migrations and upgrades providing a seamless transition process.

• Communication & continuous improvement: Document our process, successes and challenges to help refine the process and iterate for the future.

• Experience: 2-3 years in customer support, customer success, or other client-facing roles.

• Technical: Proficiency in Excel, SQL or automation tools.

• Project management: Ability to plan and manage stakeholder expectations effectively. 

• Communication: Strong communication, problem-solving, attention to detail, and teamwork.

This is an office-based or hybrid role working from our Jerusalem office. The working week for this position is Monday to Friday.

The salary range for this position is 13,000 – 18,000 NIS per month, depending on skills and experience.

In the UK:

• You don’t need permission to innovate

• Nothing should be done today just because it was done yesterday

• Say what you think

• Take responsibility

• Aspire to understand the business end to end

• Always be growing

• Embrace hard decisions and move fast

• Open communication is more efficient than rigid process