Customer Success Manager

We are hiring Thai speaker - customer success representative for a full time - hybrid job in Tel Aviv

Our company's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.

About The Role

We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.

If you are a people person, enjoy assisting others, and looking for an opportunity to grow, your place is with us!

Hybrid work environment – both home and office

Interact with customers & provide exceptional customer service experience

Multitask between different communication channels – Calls, Chats & Emails

Provide answers by identifying problems, researching, and guiding the customer through the correct steps

Coordinate with management team members to resolve escalated clients and/or customer issues

Improve customer experience, encourage organic growth & creating engagement

Promote the company's Cultural Values through both behavior and attitude, including being an advocate for team members

Requirements:

Excellent written and verbal communication skills in Thai & English – Mandatory

Hebrew speaker – Advantage

Experience in customer support

Excellent communication between both customers & within company departments

Experience in the Payments and Banking industry – Advantage

Ability to work independently and under pressure

Proven ability to work in fast-paced dynamic environments & to multi-task

Proficient in all MS Office products

Service-oriented person