Information Technology Specialist

Are you passionate about technology and providing exceptional technical support?

An Israeli tech company is looking for an IT SPECIALIST!

What you’ll do:

• Deliver outstanding technical support to the company's employees, resolving their technical issues promptly and effectively.
• Diagnose reported technical issues and prioritize them based on urgency, escalating complex problems to relevant departments when necessary.
• Provide both on-site and remote support, ensuring uninterrupted IT services.
• Manage the complete IT onboarding and offboarding process, including setting up and deactivating accounts across multiple platforms and tools.
• Support server and cloud solutions, ensuring their optimal performance.
• Integrate and support seamless integration between on-premise and cloud systems.
• Monitor IT systems for smooth operations, troubleshoot issues, and provide innovative solutions for non-standard situations.
• Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications.
• Develop and maintain automation scripts to streamline IT processes.
• Create knowledge base articles and ation on implemented solutions and system configurations.
• Manage initial provisioning of IT systems, including laptops and office IT equipment, and provide ongoing support.
• Coordinate IT orders and stock, collaborating closely with suppliers and vendors.
• Maintain meeting rooms and audiovisual equipment for smooth operations.

What you bring:

• 3+ years of experience in a similar role.
• Proficient knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP.
• Hands-on experience with computer hardware and software installations, administration, and troubleshooting.
• Strong familiarity with Mac OSX (Mainly), Windows 10, 11 — must.
• Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF – advantage.
• Understanding of IT backend environments, including GPO, Active Directory, Office 365, G-Suite, and Okta.
• Exceptional customer service skills with a patient, empathetic, and professional demeanor.
• Highly organized with excellent troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills in English and Hebrew.