Enterprise Customer Success Manager

Do you believe in personalized service? Do you understand the value of trust, accessibility, and the personal touch when it comes to cultivating business relationships and growth? Then you just might be the right candidate for one of our Enterprise Customer Success Manager positions.

This is an opportunity to work with our VIP clients within EMEA (Nordics, Baltics, Africa, Israel, and Southern Europe) and be AppsFlyer’s eyes and ears with the clients. Get to know them and their desired business goals. Be ahead of the curve by sharing new product releases and content relevant to their business. Help them work through their challenges. Listen to their feedback to help the Product and R&D teams innovate new features. Identify and develop growth potential in their account. Ultimately, you’re there to ensure that our customers are more successful.

What you’ll do

• Manage top-tier clients’ accounts on all levels: technical, business, support, and product, and help them succeed in their goals
• Handle new feature releases
• Provide client feedback internally to Product and R&D
• Provide client training and webinars
• Help clients adopt new features
• Identify upsell opportunities and work on customer retention
• Work closely with Sales and Marketing to ensure our expansion in the region
  
  

What you have

• Advanced proficiency in written and spoken English
• At least 3 years of experience as a Customer Success Manager in SAAS-related companies
• Digital marketing experience. App marketing experience is a big advantage
• Technical background and analytical experience
• Experience from gaming companies-advantage
• Strategic mindset and biz-dev skills
• Ability to thrive in a fast paced & dynamic work environment
• Willingness to travel a few times a year for clients and/or conferences
  
  

Bonus Points

• Being introduced by an AppsFlyer team member
• Product management sense/familiarity
• Technical background on SDKs, APIs, SQL and working with Mobile Measurement Partners
• Additional languages
  
  

What We Offer

• Stock options
• Competitive compensation package
• Investment in your personal growth offering training for skills incl. negotiation, presentation, LinkedIn learning
• Health initiatives spanning from weekly team lunches, local fruit/veg/snack basket & drinks and many other team fitness activities and sports events
• Leading private medical and dental insurance
• Comfortable work set up - standing desk, laptop, phone, financial contribution towards your WFH setup
• Flexible working hours and great location
• Taking part in meaningful social responsibility initiatives via AppsFlyer Cares
• Team fun activities and in general an awesome, international team!
  
  

As a global company operating in 19 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO