Customer Experience Analyst Team Lead

SupportTel Aviv-Yafo, IsraelFull-timeIn order to help us constantly improve our customer experience for users, couriers and venues and support our market growth efficiently, we are looking for a Voice Of Customer Team Lead to join our Voice of Customer team.The team is responsible for cross-functional projects that enhance the user experience for all of Wolt’s customers.Deliverables:Reduce Contact Rates of Users, Couriers and venuesCross Functional experienced Project Manager: Manages multiple coinciding CX projectsInsights Specialist: Proactively Identifies, prioritizes and articulates concisely insights from multiple data points and reportsCX Techy: Discovers, configures and scales tools and systems that directly improve customer experience and reduces contact ratesOur humble expectationsOur humble expectations>4 years as an Analyst or Project Manager at a fast growth tech company with proven record of leading cross-functional projects>1-2 years experience in team managementProficiency in data analysis and advanced data analysis BI tools such as LookerMust have experience utilizing customer support automations and Bot solutionsBonus points: contact center Team Lead / Shift Manager / Information ManageLoves Data driven decision makingEffective communicator - able to clearly articulate insights and suggestionsCollaborator - Enjoys working with othersEnjoys leading and multi-tasking multiple projects at the same timeNext stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then and get the conversation going!