Customer Service Specialist

Company Description

At HAMMER GIS, we specialize in using geodata to create high-quality visual aids and analyses for clients worldwide. With over 20 years of experience, we have produced thousands of maps, aerial photos, presentations, and strategic plans. Our team is dedicated to providing exceptional service and treating every customer like family, embracing challenges with enthusiasm.

Role Description

This is a full-time remote role for a Customer Service Specialist at HAMMER GIS. The role involves daily tasks such as providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering outstanding customer service.

Qualifications

• Customer Support and Customer Satisfaction skills
• Phone Etiquette and Customer Service proficiency
• Customer Experience enhancement abilities
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Ability to work independently and collaboratively in a remote setting
• Experience in GIS or geospatial technology.
• Experience in ESRI products.
• Experience in AGOL applications.
• planning and defining clients needs is a must quality.
• sales is an advantage.