Information Technology Specialist

About The Position:

We are looking for a highly technical, service-oriented IT Specialist to join our IT Services Team.

The team supports Elementor’s employees globally, from on-boarding to off-boarding, and is responsible for users’ equipment, accounts, licensing, hardware, software, etc.

As an IT Specialist, you’ll support and resolve complex technical hardware and software issues based on Elementor’s predefined SLAs.

You’ll monitor and respond quickly and effectively to requests received through the IT service desk ticketing system.

This is a full-time Office position: five days a week from 9-18, available to work extra hours if needed.

Responsibilities:

• You’ll support and resolve complex technical hardware and software issues based on Elementor’s predefined SLAs.
• Provide help desk services for all of Elementor’s employees worldwide.
• Handle on-boarding, off-boarding, and ongoing Help Desk operations.
• Take full ownership of the user management lifecycle through various platforms and applications.
• Troubleshoot and provide optimal solutions based on the issues and details provided
• Install and configure hardware, software, and networks, including the configuration and reliable operation of computer systems, security tools, corporate networks, equipment inventory, all-hands conventions, and communication systems.

Requirements:

• 5+ years of proven hands-on experience in IT, network administration, or systems administration.
• Experience with Okta, knowledge in profile editor and custom configuration, and proven experience managing Google Workspace and Microsoft 365 - a must
• Experience with MDM solutions for macOS and Windows OS (Jamf, Intune, etc) - a must
• Extensive experience managing SaaS services (Jira, Slack, Confluence, etc.) - a must
• Hands-on experience and understanding of macOS and Windows operating systems.
• Automation experience with tools such as Torq, Zapier, etc.
• Strong background in supporting end-user desktop applications.
• Knowledge of network components and infrastructure with a high-level understanding of troubleshooting (LAN/WAN, TCP/IP, DHCP, DNS).
• Fluent English, which will be demonstrated on an ongoing basis by excellent collaboration and communication skills (both written and verbal).
• Strong creative and analytical thinking abilities.
• Excellent problem-solving, prioritization, and communication skills.
• Ability to provide step-by-step technical assistance, both written and verbal.

Work Environment

What do we do?

Elementor is the leading website-building platform for WordPress professionals.

Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their future one pixel at a time. We provide our users with everything they need to succeed.

A new website is created every 10 seconds using Elementor!

Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 17M websites powered by Elementor. More than 10% of all websites around the world are built using Elementor!

How do we do it?

At Elementor, we’re building the future of web creation.

We believe in empowering our employees and our users, enabling people to grow.

Creativity, professionalism, curiosity, motivation, and friendship are the driving forces behind our journey, and we take great pride in the people of Elementor who lead the company’s constant scaling.