Enterprise Customer Success Manager

About SCiO (Consumer Physics):

SCiO takes the uncertainty out of the equation. From deciding when to harvest corn based on its moisture levels in the field, to adjusting cheese production based on moisture, fat, and protein readings, to establishing the sweetness of berries, or the protein level of barley, or which product is which at centralized collection points and more, SCiO’s easy-to-use gadget and accompanying app offer real-time and accurate data about the current state of your materials.

Powered by our proprietary near-infrared spectroscopy (NIRS) solution, SCiO’s technology enables the easy, instant analysis of materials anywhere, anytime. Just scan it non-invasively while it’s growing or being made, and see what’s going on inside. Simple, accurate and effective.

Say goodbye to cumbersome data mining processes and hello to streamlined operations and scalable growth. Welcome to the future of data collection and management in food and agriculture - and all the business advantages of precision, planning and efficiency it brings. 

Job Overview:

We are seeking a highly motivated and seasoned Enterprise Customer Success Manager to join our team in Israel. The ideal candidate will be responsible for ensuring our enterprise customers achieve their desired outcomes while using our products and solutions. This role involves building strong relationships with key stakeholders, understanding their business needs, providing tailored solutions to drive retention, expansion, and satisfaction, and traveling about  once a quarter to visit them on site.

Key Responsibilities:

• Develop and maintain strong, long-lasting relationships with enterprise customers, acting as their primary point of contact and trusted advisor.
• End-to-End Journey - 
• Onboarding and Training: Oversee the onboarding process for new enterprise customers, kickoff, achieving effective time to first value, building a success plan (and execute it), learn and rebuild the process. 
• Ongoing: Manage QBRs, regularly review customer healthscope, usage, and performance to identify trends, opportunities for improvement, and potential risks.
• Renewals and Upsells: Drive customer renewals and identify opportunities for upselling additional solutions that align with the customer's business goals.
• Working closely with product, sales, and support teams to improve the customer experience.
• Reporting: Prepare and present regular reports on customer success metrics, including customer health scores, churn rates, and other key performance indicators.

The Ideal Candidate:

• Minimum of 5 years of experience in customer success, or a related role, preferably within a technology or SaaS company with Enterprise customers.
• Skills:
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• A curious mindset - Always wanting to learn more about your customers.
• Excellent problem-solving and analytical abilities.
• Languages: Native or Fluent English speaker; Additional languages are an advantage.
• Bachelor's degree in Business, Engineering, or a related field.
• Preferred: Agriculture and food market knowledge. 

Why Join Us:

• Be part of a company at the forefront of the Agriculture industry.
• It’s just really fun to work with us! Work with a passionate and dedicated team in a dynamic and collaborative environment.
• Make a significant impact on the success of our enterprise customers.