Guest Experience Shift Lead

Key Objectives

Qualifications & Experience

✨ Deliver unforgettable, interactive experiences to all guests.

✨ Lead by example with a floor-based approach, ensuring excellent guest experiences.

✨ Collaborate with operations management to ensure smooth attraction operations.

✨ Model the way and deliver training initiatives to develop the skills and attitudes of our Guest Experience Hosts.

✨ Exceed guest expectations and resolve complaints with a friendly, solutions-focused approach.

✨ Uphold departmental health & safety standards and encourage others to do the same.

Health & Safety

🚑 Ensure a clean and safe environment for visitors and employees.

🔥 Act as a Fire Marshal and First Aider when needed.

🧼 Maintain high health standards by cleaning and performing minor repairs.

📝 Log all incidents and ensure compliance with health & safety regulations.

Recruitment

🤝 Assist with recruitment, scheduling interviews, and conducting orientations.

🎈 Train staff on guest service, safety protocols, and core values.

📋 Keep records of training procedures and staff sign-offs.

Finance

💰 Ensure accurate and efficient cash handling procedures.

💳 Manage cash office procedures, including nightly financial reporting and cash deposits.

Requirements

🎓 High school diploma or equivalent.

🌟 Customer Service And Guest Interaction Experience Required.

🎈 Passion for entertaining children and families.

📚 Ability to effectively train others.

😃 Fun, outgoing personality with a knack for leadership.

Benefits

🚀 Benefits of Joining our Team:

• Endless opportunities for growth and development.
• A vibrant, inclusive work environment where everyone feels like family.
• Discounts on all the thrills and excitement our attraction has to offer!
• Did we mention the chance to spread joy and make memories every day? 🎉