Customer Success Engineer

We are Nagomi! Nagomi is changing the way security teams balance risk and defense, empowering customers to focus on what matters now. By mapping customers’ existing security tools to the threats that matter and providing prescriptive remediation plans, the Nagomi Proactive Defense Platform finally makes it possible to optimize, measure, and maximize the ROI of security investments.

This is a unique opportunity to join our team at an early stage and have a huge impact on our success 📈. We are on a mission to revolutionize the industry and we are looking for brilliant, curious, creative, and fun-loving individuals to join our dynamic team and help us build out our cutting-edge technology.

Nagomi Security is seeking a dedicated and experienced Senior Customer Success Engineer. The ideal candidate will be responsible for ensuring our clients achieve their desired outcomes while using our security solutions. This role will involve leading technical sales and customer success activities, providing technical expertise to customers, and driving revenue growth through effective solutions.

Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Serve as the primary point of contact for high-value customers.
• Develop a deep understanding of Nagomi Security's products and services.
• Collaborate with internal teams to ensure timely and successful delivery of solutions.
• Monitor customer health metrics and proactively address any issues.
• Conduct regular client check-ins and business reviews.
• Identify opportunities for upselling and cross-selling Nagomi Security solutions.
• Develop and implement customer success plans to drive product adoption and satisfaction.
• Train and mentor junior customer success team members.
• Provide strategic feedback to the product development team based on client interactions.
  
  

• Minimum of 5 years of experience in a customer success engineer, technical account management, or related role.
• Demonstrated experience managing and growing enterprise-level accounts.
• Strong understanding of cybersecurity products and services is highly desirable.
• Exceptional communication and interpersonal skills.
• Proven ability to drive customer satisfaction and retention.
• Experience with CRM software and customer success tools.
• Ability to handle multiple clients and projects simultaneously.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed for client meetings and events.