Customer Success Specialist

EyeClick, a market leader in interactive technology, has been transforming spaces into immersive play areas for nearly 2 decades. Their interactive projectors BEAM and Obie are used in over 15,000 locations worldwide, offering a unique experience through hundreds of high-quality games. EyeClick is changing the game, literally.

We are seeking a dedicated and skilled Training Specialist to join us. The ideal candidate will have experience in video editing, creating guides using Canva, excellent English writing skills, and the ability to conduct field training for customers across the country. This role involves monitoring user engagement to maintain and improve relationships with our product and company.

Key Responsibilities:

Customer Training: Deliver engaging in-person field training sessions for customers nationwide, ensuring they understand and can effectively use our products.

Training Development: Develop guides and training materials to assist customers in using our products.

Customer Engagement: Monitor customer usage patterns and feedback to identify areas for improvement and ensure customer satisfaction.

Relationship Management: Maintain strong relationships with customers, addressing their needs and concerns promptly and effectively.

Collaboration: Work closely with the sales, marketing, and product teams to ensure a seamless customer experience.

Reporting: Provide regular reports on customer engagement and feedback to help improve our products and services

Qualifications:

-At least two years of experience in customer service (military service experience is also acceptable).

-Proficiency in video editing software and Canva.

-Good English writing and verbal communication skills.

-Ability to conduct effective training sessions and create engaging training materials.

-Strong ability to analyze customer usage data and feedback to drive improvements.

-Driving license and willingness to travel for field training sessions as required.

This could be your entry ticket to high-tech - training for suitable candidates is on us:)