Customer Success and Sales Specialist

The Fancy Color Research Foundation (FCRF) is a global authority in fancy color diamonds, revolutionizing the industry through our cutting-edge B2B platform. Learn more at www.fcresearch.org.

We are looking for a Customer Success and Sales Specialist responsible for driving client success through effective sales strategies and personalized service. As part of our boutique team, you will play a critical role in enhancing customer relationships and achieving sales targets. We seek a dynamic individual who can work collaboratively with our team to meet the needs of our clients.

Responsibilities:

• Build and maintain strong relationships with clients.
• Sales management, identification, and pursuit of new business opportunities and retaining existing clients.
• Develop and implement a comprehensive retention plan for existing customers.
• Provide exceptional customer support.
• Monitor and analyze customers' product utilization.
• Utilize CRM software to track client interactions and manage sales pipelines.
• Analyze sales data and generate reports to identify trends and opportunities for growth.
• Understand customer needs and concerns, offering appropriate solutions and troubleshooting when necessary.

Requirements:

• Mothe-tongue-level English - a must!
• Experience working with international clients.
• Excellent communication and organizational skills.
• Proven experience in B2B SaaS sales at a startup or tech company.
• Strong proficiency in CRM software.
• Bachelor's degree or higher.

If you meet the requirements and are interested in joining our team, please send your CV to [email protected].