Technical Operations Specialist

ReaLo is looking for an experienced Technical Operations Specialist

Job description

As a Technical Operations Specialist, you'll be instrumental in the technical onboarding process, ensuring precise and efficient hardware configurations. Your role involves guiding our global resellers through remote installations, ensuring seamless deployment of our solutions.

Who are we?

ReaLo is a global leader in retail digitization, providing cutting-edge technology from the retailer's imagination to the shelf. Our solution enables retailers and CPGs to deploy, learn, and optimize their communication during the consumer's journey in brick & mortar stores just like they do in the online vertical.

We currently operate in over 3000 locations in Israel and abroad creating memorable experiences for shoppers worldwide. Some of our customers include Coca-Cola, Loreal, April, Nespresso, IKEA, etc

Key Responsibilities:

Technical Onboarding:

• Lead the technical onboarding process for new clients, ensuring a seamless transition.
• Provide comprehensive training and support during the onboarding phase.
• Ensure all onboarding activities adhere to designated timelines.

Hardware Configuration:

• Execute and validate hardware configurations to align with client specifications.
• Troubleshoot and resolve technical issues encountered during configuration.
• Maintain accurate documentation of configuration settings and procedures.

Remote Installation Support:

• Offer remote installation assistance to resellers worldwide using support tools.
• Guide resellers through the setup and installation of hardware and software components.
• Promptly address installation-related issues to uphold client satisfaction.

Collaboration and Communication:

• Collaborate closely with sales, customer support, and technical teams to ensure a cohesive client experience.
• Effectively communicate with resellers and clients, providing updates and gathering feedback.
• Develop and maintain comprehensive documentation for onboarding and installation procedures.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Demonstrated expertise in technical onboarding, hardware configuration, and remote support.
• Strong technical proficiency with a deep understanding of hardware and software installation processes.
• Exceptional problem-solving skills and keen attention to detail.
• Ability to multitask and work autonomously in a dynamic environment.
• Excellent interpersonal and communication abilities.
• Exceptional English-language proficiency, both verbal and written
• Experience collaborating with international teams and clients is advantageous.