Help Desk

Paragon is a fast-growing Cyber intelligence company, that is rapidly establishing itself as a key

player in the industry. We are a young innovative company with a cutting-edge product

based in Tel Aviv.

We are looking for a Help Desk Specialist to join us. As part of the role, you will be a member of the Help desk team withing the R&D group.

Responsibilities:

• Maintain, upgrade and install company’s endpoints
• Implementing security policies on endpoints and servers by using the most advanced technology and solutions in the market
• Install and enforce company’s security policy to all devices and users
• Design and implement automation processes to increase the team’s efficiency
• Work inside highly sensitive networks and environments and provide technical support to users throughout the company
• Automate and constantly improve support process

Requirements:

• Strong analytical and problem-solving attitude
• Eager to learn and to improve
• Excellent written and verbal communication skills
• Proven experience in Help Desk / Tech Support
• Ability to work under pressure while maintaining excellent in-person communication
• Good understanding of networks and experience with network hardware configuration

Nice to have skills:

• Experience working with Atlassian products
• Experience working with Linux
• Experience working with Apple MacBooks
• Experience with Google Gmail and G-Suite
• Experience with Office365 products
• Experience working with VMware vSphere
• Experience working with end point security solutions