Customer Experience Manager

Full time | Customer Experience Department

We're looking for a Customer Experience Manager to join our team that supports customers worldwide.

Responsibilities:

· Build strong relationships with our clients while understanding their needs to ensure successful onboarding, engagement, and retention.

· Ensure the success of ongoing projects in terms of quality of work, timelines, budget, and risks.

· Work inbound – with internal teams, to ensure client requests and milestones are met.

· Manage all aspects of customer adoption and lifecycle milestones, including identifying expansion opportunities and upsell for our customers.

· Set expectations, develop, and communicate the implementation project timeline and status.

· Serve as the main point of contact and liaison between our customers and RevealSecurity's teams.

· Stay in touch with customers to ensure they realize the full potential of RevealSecurity’s solutions.

· Build, own, and execute client success and engagement plans.

· Represent the voice of the customer and influence the product development roadmap.

· Work closely with cyber security data analysts to provide customers with added value analytics and professional reports and insights.

Requirements:

· 3-5 years of proven outbound Project Management or Customer Experience manager (leading and engaging with customers) experience in successful implementations of SW solutions

· Experience with enterprise customers

· Have strong customer-facing and presentation skills with the ability to establish trust and credibility.

· Start-up mentality and high attention to detail.

· English - High Proficiency, both written and verbal

· Strong team player; thrives in a multi-tasking environment and can adjust priorities on the fly

· BA/B.Sc in Information Technology, Industrial & Management Engineering (Information Systems specialization) or equivalent – advantage.

· Hands-on experience with data and analytics projects - a major advantage

The ideal candidate:

· Winning spirit

· Excellent customer management and project management capabilities

· Positive attitude, empathy, and high energy

· Customer oriented – with the ability to understand customer needs

· Outstanding communication skills

· Ability to take initiative and adapt.

· Excellent interpersonal relationships

Note: The job requires the ability to work North American business hours from time to time (Pacific Time, Central Time, or Eastern Time).