Customer Success Specialist

Company Description

DOKKA is an accounts payable automation platform that supercharges your accounts payable process. With features such as automated invoice processing, approval workflows, and 3-way matching, DOKKA makes your accounts payable 80% faster. Trusted by over 2,500 companies, DOKKA's proprietary algorithm automates entry creation, validation, posting, and approvals by analyzing structured and unstructured data from invoices. Fully integrated with top accounting ERP systems, DOKKA can be implemented into your existing tech stack in just days.

Role Description

This is a full-time remote role for a Customer Success Specialist. The Customer Success Specialist will be responsible for Onboarding and training new clients, supporting existing clients, ensuring customer satisfaction, and effectively communicating with customers. The role involves taking clients from Onboarding and training to business as usual and support.

Qualifications

• Experience in training or sales
• Excellent communication skills
• Ability to work independently and remotely
• Ability to understand and address customer needs
• Experience in handling customer satisfaction
• Advantage proficiency in using accounting software and ERP systems