Customer Success Specialist

Company Description:

Incentives Solutions is a leader in the global SPM (Sales Performance Management) market.

Our next-generation SPM platform, JOOPY, provides best-of-breed Incentives & Commission Management platforms to help companies achieve their maximum business potential through enhanced focus on sales achievements, simplified processes, and increased control over budgets.

Role Description:

We are looking for a part-time (50%) student with excellent interpersonal skills, a creative mindset, and strong analytical and monitoring abilities for the role of B2B Customer Success Specialist.

The primary responsibilities include working closely with customers and managing customer data.

The employee will also be part of the company's headquarters team, touching on various management-related aspects.

Key Responsibilities:

• Communicate with the company's enterprise customers to maximize the value derived from the use of Incentives and JOOPY software.
• Collect and analyze customer data to provide comprehensive insights.
• Support and guide customers through the onboarding process of new projects.
• Identify opportunities to expand customer activities.
• Ensure high-quality service and represent the "voice of the customer."
• Manage the company's CRM system.
• Collaborate with various stakeholders within the organization, reporting directly to and receiving mentorship from the COO.

Qualifications:

• A student in various fields, such as Business Administration, Social Sciences, Marketing, or Economics, with at least two years remaining in the program.
• Ability to manage multiple tasks simultaneously while maintaining order and data accuracy.
• Excellent service-oriented skills.
• Strong communication and motivation skills.
• Initiative and creativity.
• Quick learner with a natural affinity for new software and tools.
• Ability to conduct conversations and correspond with global customers in English.