Customer Success Manager

CloudZone is a comprehensive multi-cloud provider and is an AWS, Google Cloud & Azure Premier Partner, operating on a global scale with operations in Israel, UK, Ireland, and northern Europe.

We offer our customers a one-stop-shop for all their cloud needs including Cloud Migration/Modernization, DevOps, Data Solutions, Security, custom developments, and more. Since 2013, CloudZone has grown into a leading service provider, serving over 500 customers across various segments including Monday, HiBob, Orca Security, CyNet, NoName, and many other exciting startups.

But that’s enough business, let’s talk about why CloudZone is such a great place to work in.

Slick urban offices, a young and vibrant DNA, an electrifying atmosphere, flexible hybrid work options, and a healthy work-life balance are just some of the perks that create a dynamic and enjoyable place of work.

And if that wasn’t enough, our commitment to professional development is unwavering. We invest heavily in our employees' growth by providing comprehensive training programs, workshops, and certifications, ensuring they have the skills and knowledge needed to excel in their roles.

We are currently seeking a CSM for a fast-paced, success driven company.

The Customer Success Manager will manage and develop large strategic accounts with the sole purpose of generating growth for CloudZone and an outstanding customer experience for its key customers.

As a CSM, you will work to establish deep personal, business, and technical relationships with your customers and come up with creative ways to deliver value through your knowledge of the customer’s industry, business, tech environment, and challenges. Most importantly, you will ensure your customers are getting the most out of their engagement with CloudZone.

An ideal candidate:

• It is professional.
• Is verbal, communicative, and friendly.
• He can effectively connect with various typecasts, adjust himself to various situations, and stay confident.
• Has a strong will to learn and to be proficient.
• Is independent, can prioritize tasks and proactively creates opportunities
• Team player

Roles and responsibilities:

• Work closely with customer stakeholders to proactively map their challenges, goals, bottlenecks, and priorities into an annual business plan and tangible KPIs.
• Quickly act on the business plan and make sure to provide the right technical, operational, and financial resources, ensuring a flawless customer experience.
• Leverage your knowledge of customer’s businesses and cloud computing to identify new business opportunities and assist customers in moving faster and more efficiently.
• Leverage your knowledge of cloud vendor funding and credit programs to identify new funding opportunities for your customers.
• Maintain an accurate pipeline and close business opportunities with commitment.
• Encourage customers to engage in satisfaction surveys and NPS.
• Attend QBR and provide debriefs on your quarterly customer engagement.

Qualifications:

• BA/BS degree or equivalent practical experience.
• Excellent written and verbal communication in English and Hebrew - a must.
• Minimum of 2 years of IT sales, account management, or customer success management experience, preferably with SaaS, PaaS, or IaaS products and platforms.
• Ability to quickly learn, implement, and effectively operate with flexibility in a fast-paced, constantly evolving environment.
• A technical background that enables smooth interaction with software developers - a plus.
• Cloud economics and TCO based financial selling experience - pluses.