Customer Experience Manager

Job Description

• Build strong relationships with our clients while understanding their needs to ensure their successful onboarding, engagement, and retention.

• Ensure the success of the ongoing projects in terms of quality of work, timelines, budget, and risks.

• Working inbound – with internal teams, to make sure client requests and milestones are met.

• Manage all aspects of customer adoption and lifecycle milestones, including identifying opportunities for expansion, and upsell for our customers.

• Set expectations, develop, and communicate the implementation project timeline and status.

• Serve as the main point of contact and liaison between our customers and the teams.

• Stay in touch with customers to ensure that they're realizing the full potential of RevealSecurity’s solutions.

• Build, own, and execute client success and engagement plans.

• Represent the voice of the customer and influence the product development roadmap.

• Work closely with Cyber Security data analysts to provide customers with added value analytics and professional reports and insights.

Must have requirements:

• 3-5 years of proven outbound Project Management or Customer Experience manager (leading and engaging with customers) experience in SW development companies

• Experience with Enterprise customers

• Have strong customer-facing and presentation skills with the ability to establish trust and credibility.

• Start-up mentality and high attention to details.

• English - High Proficiency, both written and verbal

• Strong team player; thrives in a multi-tasking environment and can adjust priorities on the fly

• BA/B.Sc in Information Technology, Industrial & Management Engineering (Information Systems specialization) or equivalent – Advantage.

• Hands-on on data and analytics projects - a major advantage