Customer Success Manager

Why WSC Sports:

Working with great people in an awesome environment, using cutting-edge technologies (video editing, AI, data, and sports- altogether!) with the opportunity to influence innovative products and partnerships with the NBA, La Liga, Bundesliga, Euroleague, FIBA, ESPN, and many other sports giants – are only part of the things WSC Sports has to offer!

What you’ll do:

As a Customer Success Manager, you will play a crucial role in our customer success strategy. You’ll be responsible for understanding and analyzing our customers' needs, managing a diverse portfolio of accounts, and driving upsell and renewal opportunities.

Key Responsibilities:

• Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met effectively
• Own end-to-end renewals, upsell, and cross-sell, from identifying opportunities to negotiating and closing the deal
• Meet and exceed KPIs and sales targets. Independently build and manage a pipeline to drive sales
• Manage the implementation and onboarding process for new clients, Deliver business reviews to reflect the value the customer derives from our service
• Extract value matter data from BI tools, and reports
• Interact with the Product and R&D teams to utilize industry insights and client feedback to continuously improve the company’s value proposition and products
• Build best practices methodologies and be your trusted customer's consultant
  
  

• 2+ years of customer success/account management/equivalent role background
• Experience in upsell and renewals
• Experience in working in a tech B2B company with SAAS products
• Interest in sports, watching and talking about sports daily
• Ability to understand complex technology and explain it simply
• Prior onboarding/project management experience, preferably in a SaaS company
• Willingness to frequently travel domestically and abroad
  
  

• Experience in the sports industry and social media
• Media streaming familiarity
• Additional languages: French, Spanish, German