Customer Success Manager

Overview

TeraGen seeks a dedicated and enthusiastic professional to serve as a Customer Success Manager. In this role, you will be instrumental in maintaining strong connections with our customer base, securing long-term partnerships, promoting the adoption of our tools, obtaining referrals, identifying potential up-sell and cross-sell opportunities, and fostering customer loyalty. Additionally, you will be responsible for developing strategic relationships to broaden our clientele and for implementing revenue-generating strategies within the company.

About The Company

Using a unique, cutting-edge AI based technology, TeraGen is the most advanced management tool for app owners, enabling them to achieve extraordinary marketing and in-app conversion goals.

As of last years, TeraGen has become the #1 solution for some of the world’s biggest brands on both the Apple App Store and Google Play Store, expanding and scaling their business to a whole new level. Using TeraGen’s technology, selected brands have become leaders in their industries, at the forefront of the app stores, well-known to millions of worldwide users.

The Opportunity

In this role, you will join a fast-growing startup with an impressive portfolio of customers and be a critical part of our hyper growth stage. Our bonus plan is far more generous than industry standards and provides a unique opportunity for long-term success and income growth. Our bonus plan is structured to encourage your continued success with our company, which will keep you with us for years to come.

Requirements:

What We Are Looking For

• Managing the company's customers.
• Identifying and capitalizing on upsell opportunities by managing customer’s account status and ensuring they purchase the most beneficial products and services for their business needs and financial goals.
• Consistently achieving monthly and quarterly revenue targets, striving for high retention.
• Analyzing customer usage data using self developed tools for improving customer performance and ensuring their success.
• Understanding client requirements then educating and advising them accordingly for best platform usage practices.
• Serve as TeraGen person of contact in front of our clients and other teams.
• Maintain a comprehensive and up-to-date know-how in the fields of ASO, marketing related technologies and industry news.
  
  

• 3+ years of experience in revenue-generating and customer-facing executive positions for SaaS companies.
• Extensive experience in B2B sales management.
• Technical selling capabilities.
• Experience in working with organizations: maintaining connections with managers and C level employees.
• Ambitioned, passionate high achiever with strong drive and hunger for sales.
• Superb communication and presentation skills.
• A true hunter with a curious mind, problem-solving, resourceful, well-organized, team player and critical thinker.
• Fluent professional English - writing and speaking.
• Ability to thrive and adapt in a fast-paced, evolving environment.
• Outgoing, positive and energetic personality.
• Exceptional multi-tasking abilities and organization skills.
  
  

• Experience working with CRM systems (HubSpot).
• Experience in both pre-sale and post-sale.
• Experience in the field of ASO.
• Experience in the field of SEO.