Customer Success

Founded by former elite Israeli intelligence officers are creating a new gold standard for non-intrusive underground discovery. We use a suite of multiple sensors and the power of AI to create the most comprehensive underground maps available.

We've raised $105M in Series A funding to revolutionize underground mapping. we launched commercially and have been expanding our footprint ever since, working with hundreds of customers in Israel, U.S., U.K. and France to make capital projects more efficient, more sustainable, and safer. We are expanding quickly to meet the needs of new clients and experiencing skyrocketing growth.

Job description:

We are seeking a highly organized and detail-oriented Customer Success to join our team. The ideal candidate will play a pivotal role in ensuring project success, standardizing deliverables, and client satisfaction. You will be the cornerstone in maintaining our reputation as the new gold standard for non-intrusive discovery.

Key Responsibilities:

• Ensuring project KPI’s and client satisfaction.
• Make sure the deliverables that get out of the organization all fit Exodigo standards and assist customers in understanding and maximizing the use of our products and services.
• Create all the client-facing project documents such as business PMP documents, weekly project updates, project reports and more.
• Create ROI analysis, project reports, provide feedback regarding customer needs to create good case-studies, support expansion and enhance customer satisfaction.
• Create and develop strategies for improving the customer experience and increase and foster customer retention.
• Create reports and provide feedback to management regarding customer needs.
  
  

• At least 3 years of experience in a client-facing position such as customer success positions.
• Background in transportation or utilities. Familiarity with the industry standards & challenges.  
• Excellent communication skills and Business-client mindset: can see the business implications of the projects to create good case-studies, ROI analysis and more. 
• Highly organized and high written communication skills. 
• Familiar with account expansion / tasks management platforms- an advantage 
• Familiar with CAD platform / GIS platforms - an advantage