Customer Success Manager

Description:

We're hiring a Customer Success Manager to own a portfolio of publisher, reseller and agency clients across Europe, the US, APAC and Israel - from onboarding through renewal.

Browsi is a data intelligence company helping brands, agencies and publishers make smarter, more effective decisions across the digital landscape. Our products include Browsi Boost for publishers and Polaris AI for brands and agencies. As a CSM, you'll be the main point of contact for your clients: getting them live, proving value with strategic insights and recommendations, solving problems with our Support and Product teams, and growing the relationship over time.

This is a hands-on role that sits between technical, commercial and relationship work. You'll join a small, close-knit CS team, reporting to the Head of Customer Success.

What you'll do

• Own strong, long-term relationships with a portfolio of global publisher, agency and brand accounts, driving customer satisfaction, retention and growth
• Serve as a trusted advisor - understand each client's business objectives and align Browsi's solutions (Browsi Boost and Polaris) to meet those goals
• Lead external syncs, monthly reviews and QBRs
• Proactively identify growth opportunities and build a strategic plan for each client based on recent performance, maximizing client ROI and driving expansion
• Lead onboarding end to end - kickoffs, implementation timelines, platform walkthroughs and pilot setup - and turn pilots into long-term contracts
• Analyze performance and turn it into clear, client-ready insights, reports and strategy decks
• Collaborate closely with cross-functional teams (TAM, PA, Operations, Support, R&D and Sales) to ensure smooth onboarding, product adoption and client satisfaction
• Support renewals, amendments and commercial discussions alongside Sales and Finance, keeping Salesforce up to date
• Lead external syncs, monthly reviews and QBRs

What you'll bring

• 3+ years in customer success, account management or publisher operations, ideally in ad-tech or digital media
• A solid grasp of programmatic advertising and publisher KPIs - RPM, eCPM, CPM, viewability, fill rate - advantage
• Strong analytical skills: comfortable in Excel/Google Sheets and with dashboards, and able to tell a clear story from the numbers
• Excellent written and spoken English mandatory
• Experience managing several accounts at once across time zones, with good judgment on priorities
• Confidence leading client calls, from day-to-day check-ins to commercial conversations with senior stakeholders
• A proactive, ownership mindset - you follow through without being chased
• Experience with Salesforce or a similar CRM, plus Jira and Slack preferred

Nice to have

• Experience with competitive ad intelligence, brand marketing or agency clients
• An additional European language, such as Swedish, Norwegian, German or Hebrew
• Comfort using AI tools to work faster on analysis and communication

Browsi Advantage

• Work with a global client base of leading publishers, agencies and brands
• Real ownership and visibility - you'll work directly with leadership, Product and Sales
• A small, nimble and supportive team where your ideas shape how we work
• High upside based on account health, retention and growth

Details

• Reports to: Head of Customer Success
• Location: Tel Aviv / hybrid
• Hours: some flexibility needed to cover US and APAC client calls
• Type: Full-time