Customer Service Manager

Customer Service Manager - 53197

How you’ll spend your day:

• Strategic Supply Chain Management: Optimize inventory, production, and capacity to guarantee on-time, in-full market fulfillment.
• Customer Focus: Act as the central point of contact for market inquiries, aligning service, demand, inventory, and safety stock.
• Demand-Driven Planning: Monitor trends and proactively adjust production factors to match evolving customer needs.
• Quality & Efficiency Champion: Prioritize testing schedules, manage releases, and optimize planning parameters for cost reduction and customer satisfaction.
• Team Leadership: Build and develop a motivated team to achieve and exceed business objectives.
• Compliance & Training: Ensure all operations meet cGMP, SOP, and health & safety standards. Train and qualify your team for peak performance.
• Continuous Improvement: Drive proactive change management and implement ongoing process enhancements.

Your experience and qualifications:

• Bachelor`s degree;
• 4+ years of professional experience in Planning from a manufacturing/ operational company
• Leader experience and people management skills;
• Change management skills;
• Customer orientation;
• Highly team orientated;
• Ability to cope with pressure and deadlines;
• Advanced working knowledge of Excel and experience with SAP ERP;
• SharePoint knowledge is a plus;
• Participation and leadership in cross functional projects;
• Capable of presenting information to all levels of management with supporting analysis under tight deadlines;
• Strong oral and written communication skills in English.