Help Desk Technician

Company Description

Aman Group is an international company and one of the top 5 leading IT solutions suppliers in Israel. With a wide portfolio of services and products in various IT fields, including data integration, virtualization, networking, cybersecurity, software development, and more, Aman Group leverages technology and innovation to solve diverse IT challenges. Our company represents a range of advanced solutions from leading providers, chosen based on our successful activity and partnerships. We also offer outsourcing services and cater to a variety of industries, including banking and finance, health, telecom, security and defense, government, and hi-tech.

Role Description

This is a full-time on-site role for a Help Desk Technician at Aman Group, located in Petah Tikva. As a Help Desk Technician, you will be responsible for providing technical support, troubleshooting and resolving desktop computer issues, providing help desk support, and performing computer repairs. You will work closely with end-users to ensure their technical needs are met and provide timely solutions to their IT problems.

What you'll do

• Testing and analyzing IT system and software performance.
• Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
• Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
• Preparing training manuals and FAQ materials for easy-access end-user guidance.
• Documenting processes and maintaining service desk records.
• Making recommendations to optimize IT performance and prevent future problems.
• Collaborating with internal departments to ensure that IT needs are met.
• Keeping informed of advancements in IT.

Requirements

• In-depth and current knowledge of computer programs and hardware.
• Proficiency in customer relationship management (CRM) and task management software.
• Exceptional analytical and problem-solving skills.
• Advanced collaboration, communication, and interpersonal skills.
• Excellent organizational and time management skills.