Director of Customer Service

A leading global financial organization is looking for a Director of Global Customer Service

Responsibilities

You will manage a call center and play a pivotal role in ensuring the smooth and efficient operation of our customer support team.

You will be responsible for leading, motivating, and supervising a team of call center managers and agents, ensuring that they provide exceptional service and meet performance targets.

You will also be responsible for performance management, quality assurance, CX improvement and compliance.

Your expertise will contribute to enhancing customer satisfaction, optimizing processes, and driving overall success.

Qualifications

Bachelor’s degree in business administration, Management, or a related field (preferred)

Proven experience (3+ years) in call center management or a similar customer service leadership roles

Previous experience working in global companies – an advantage

Strong leadership and team management skills.

Proficiency in call center software and customer relationship management (CRM) systems.

Analytical mindset with the ability to interpret data and make data-driven decisions.

Problem-solving skills and the ability to handle challenging customer situations.

Flexibility to work in a fast-paced and dynamic environment.

High level of English – Must