Help Desk Technician

We are looking for Help Desk Technician to provide Onsite Support at Client Office.

Location: Tel Aviv, Israel. **Not Remote**

Full Time: 8:00-17:00/09:00-18:00

Skillset

• Minimum 2 yrs hands on experience as deskside/Onsite support/local IT engineer

• Experience in Providing Hands & feet Support for Network and Datacentre Equipment's/Devices

• Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills

• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

• Strong desktop support knowledge including hardware, software, and networking concepts

• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

• Basic understanding of Audio/Video equipment and conference room setup

• User account creation for Active Directory, Exchange Mailboxes, Distribution lists

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations

• Troubleshoot and assist end users with mobile device setup, activations, and performance issues.

• Handheld –Android & IOS support knowledge

• Strong Customer service skills

• Strong written and verbal communication skills in Hebrew and English - Must

• Good Understanding of ITIL processes

• Hand on Experience on ITSM tools like Service Now

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE (Including MS Project and Visio)

- Should have a great customer handling skill

- Able to handle unforeseen situations

- High level of acceptance