Customer Success Operations Manager (Accounting/Finance)

This position is a perfect fit for candidates with an accounting, bookkeeping, or finance background who are interested in joining a fast-growing FinTech startup to deliver an exceptional experience to our customers. 

Finaloop’s SaaS solution harnesses the power of automation, artificial and human intelligence to provide real-time bookkeeping services to eCommerce businesses. This is a great opportunity for highly motivated candidates who want to integrate their accounting and business skills into the world of accounting technology. With Finaloop, you will have great professional growth opportunities, with all the benefits and rewards of working at a well-funded startup.

Based in TLV and NY, Finaloop is led by serial entrepreneurs and finance experts, backed by Tier 1 Venture Capital funds and leading founders of tech unicorns. We’re disrupting a multi-billion dollar market that hasn’t seen innovation for decades.

You will be responsible for:

• Manage customers’ books and validate their accuracy, combining automation and manual tasks.
• Manage ongoing communication with customers, and deliver timely support via email to ensure the resolution of inquiries and concerns.
• Provide comprehensive product support, assist customers with inquiries on using our platform, and troubleshooting.
• Handle customer professional questions and work closely with the Customer Support team.
• Provide feedback to the Product team and support building and improving our product.

Requirements:

• BA in accounting and finance from a leading institute is a must. CPA experience from one of the Big 5 accounting firms is an advantage.
• Tech orientation, comfortable working with digital tools. Experience working at a tech company is an advantage.
• Strong problem-solving skills and a proactive approach to self-learning are essential.
• Proactive team player who can work independently and lead teams and processes.
• Excellent written and verbal communication skills in English.
• Demonstrated experience in designing and executing end-to-end processes. 
• Customer service experience is an advantage. 

Why join us?

• Join a tech rocketship! We are pioneers of a new market that we are creating
• Disrupting a multi-billion dollar market that hasn’t seen innovation for decades! 
• We are experiencing rapid growth and operating in a high-paced environment
• Work with and learn from top-notch talent
• Highly attractive salary and benefits