R&D Service Engineer

Job Title
R&D Service Engineer

Job Description

In this role, you will support other worldwide teams during installation, upgrade, and product issues. You will be part of the Tier 3 support team for a complex enterprise system in the medical devices domain. The team is part of R&D and is responsible for product support at all levels, starting from the interface and up to the end user.

Your role:

• Responsible for onboarding customer-specific configurations, Integrations, and business requirements for new and existing customers.
• Ensure successful ongoing operations with knowledge transfer to customers.
• N/R Lead client meetings to extract and document requirements.
• Utilise experience and knowledge of resolving complex problems.
• Learn, implement, and teach best practices for the implementation and configuration of company products.
• Develop software, tests, and tools to ease integration in the professional service field.
• Produce and review product documentation and training materials to ensure content accuracy and ability to support company products.
• Transfer customer-specific knowledge and documentation to the support team post successful customer onboarding.
  
  

• Bachelor's degree in software engineering/computer science/other relevant
• At least 5 years of experience within a similar role – mandatory
• Work experience with VM, network, storage, Oracle (Infrastructure and SQL)- mandatory
• At least 3 years of experience with Windows-based systems- mandatory
• Scripting language Python/Perl- mandatory
• Knowledge of communication protocol TCP/IP
• Knowledge of storage systems- advantage
• Excellent verbal and written communication skills with English fluency
  
  

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