Field Service Engineer

Job Description

Field Service Engineer

Field Service Engineer

Join Elopak Israel as a Field Service Engineer and make an impact on customers' projects with your technical expertise!

The FSE will be responsible for ensuring the maintenance and technical support of Elopak filling equipment and associated systems at customer sites throughout Israel. The role requires a high level of technical expertise, rapid response to customer needs, active participation in service projects, and close cooperation with customers to maintain production efficiency, product quality, and operational continuity. The position involves both planned service activities and emergency support, including troubleshooting, root cause analysis, training, and continuous improvement initiatives.

YOUR KEY RESPONSIBILITIES:

Perform preventive and corrective maintenance on filling machines and auxiliary equipment, including installation, commissioning, troubleshooting, and upgrades to maximize operational efficiency and reliability.

Provide technical support and guidance to customers and operators, assisting with production issues, training, root cause analysis, and continuous improvement initiatives.

Ensure compliance with quality, safety, and company standards, following all internal procedures and customer site requirements.

Manage service documentation and equipment resources, including technical reporting, warranty claims, spare parts control, and communication of customer needs, risks, and improvement opportunities.

YOUR QUALIFICATIONS:

Technical diploma or degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Automation, or equivalent practical experience.

Minimum 3 years of industrial field service or maintenance experience.

Strong knowledge of: Electrical systems, pneumatics, mechanics, servo drives, industrial automation, ability to read electrical schematics and diagrams.

Basic PLC diagnostics capability (Mitsubishi, Siemens, Allen-Bradley or equivalent) is preferred.

Good knowledge of Microsoft 365 applications and service reporting systems.

Valid Israeli driving license to travel frequently throughout Israel.

Ability to work flexible hours when required (availability for emergency customer support outside regular working hours).

YOUR PERSONAL SKILLS:

Customer-oriented mindset.

Excellent communication and interpersonal skills

Team player with strong collaboration skills.

Ability to prioritize multiple tasks and manage changing customer demands.

Willingness to learn and develop new technical competencies.

WHAT WE OFFER:

The opportunity to be part of a leading international company in packaging and filling technologies.

A professional, collaborative, and supportive work environment where people are encouraged to grow, learn, and make an impact.

Continuous learning and development opportunities, with exposure to international projects and career growth possibilities.

The chance to work with some of Israel’s leading food and beverage companies on innovative and meaningful projects.

Competitive compensation and benefits package.

Send us your application and CV as soon as possible.

Interviews are held on an ongoing basis, and Elopak reserves the right to close the vacancy when the right candidate has been found.

Due to GDPR, we only accept applications via our online job portal.

About Elopak
Elopak is a leading global supplier of paper-based packaging solutions, through the brands Pure-Pak®, D-PAK™ and Roll Fed, along with filling machines and services. The company’s iconic Pure-Pak® cartons are made primarily from paperboard sourced from certified and controlled sources, providing a convenient alternative to plastic packaging. Founded in Norway in 1957 and listed on the Oslo Stock Exchange, the company employs more than 3,000 people and provides its solutions across more than 70 countries. Elopak has set Science Based Targets to reduce emissions in line with a 1.5-degree trajectory for scope 1 and 2, with a net-zero commitment by 2050.