Technical Customer Success Manager

What You'll Do:

Technical Solutions is made up of several specialised teams, each one

responsible for their part of the client lifecycle. Regardless if the core focus is to

maintain and develop the technical relationship with existing advertisers and

their vendors, deliver a best-in-class onboarding experience for new clients,

provide technical pre-sales to win new business, or supplying the other TS teams

with deep-level knowledge and third level consultancy services, Technical

Solutions Engineers are Criteo's tech wizards both internally and externally, and

solid experts within their respective area.

• Take technical ownership of a dedicated book of business to deliver excellent services and support, both internally and externally
• Build and maintain relationships
• Translate client expectations, goals and requirement into tangible solutions that can be designed, tested and implemented
• Identify improvement or optimisation opportunities when it comes to products, services and internal processes, which includes raising and following up on bugs and feature requests
• Keep up to date with industry trends, at all times understanding the main technical advantages of Criteo’s solutions in the competitive landscape
  
  

Who You Are:

• Degree in Computer Science or related technical subject
• Great English business and technical language communication skills, both oral and written
• Strong relationship builder
• Excellent analytical, problem solving and troubleshooting skills
• Self-starter that successfully manages own priorities and workload
• Great at collaborating with a wide range of internal stakeholders and teams, both in person and virtually
  
  

Technical skills

• Work experience with web technologies (for example HTTP requests, cookies, HTML and JavaScript)
• Knowledge of structured data interchange formats like JSON and XML, as well as querying language like SQL
• Previous experience with online advertising technology is a merit
  
  

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.