Customer Success Manager

Investing.com, the leading global financial news & data platform, is on the lookout for a results-oriented Customer Success Manager to join our Revenue department.

The ideal person for this role is a KPI-driven professional with exceptional customer-facing skills, exceptional relationship management skills, and a strategic mindset.

Will play a critical role in managing our existing partners (Investing.com advertisers), fostering strong relationships, and identifying opportunities to grow the collaborations and the generated business.

You will also be responsible for optimizing the efficiency of existing advertising activity, maximizing revenue potential, and developing and executing media plans and associated budgets.

What you’ll be doing:

• Build, manage, and nurture relationships with our existing international brands, serving as the main point of contact and building strong, long-lasting partnerships
• Identify opportunities to expand and grow our business with current partners, showcasing the advantages of Investing.com's native, choice-based advertising platform.
• Conduct regular business reviews with partners, analyzing performance metrics, identifying areas for improvement, and implementing upsell strategies to grow and optimize the partnership’s effectiveness.
• Collaborate with cross-functional teams to align partnership activities and carry through on the execution of the deal to meet business goals and objectives
• Track and report on partnership performance to senior management, summarizing revenue generated, customer acquisition metrics, and ROI
• Manage the partner’s allocated budget, ensuring efficient allocation of resources and maximizing ROI
• Develop new business through prospecting and own network of contacts
• Stay up-to-date with industry trends, market dynamics, and competitor activities in the partnerships space, identifying new potential partners and emerging opportunities
• Consistently exceeding revenue goals and interacting with the Operations team to ensure successful campaign delivery

What you’ll bring:

• 2+ years of experience in partnership management, preferably in the online advertising industry (AKA Ad-Tech) with a strong ROI focus
• Proven track record in performance campaigns, with a deep understanding of online marketing, acquisition, and demand generation that drive business growth
• Proven digital media experience, demonstrating expertise in leveraging digital media platforms to enhance partnership strategies, and drive measurable results
• Strong relationship-building and interpersonal skills, with the ability to communicate effectively and negotiate mutually beneficial agreements with partners
• Strategic mindset and analytical skills, with the ability to identify partnership opportunities, evaluate their potential, and develop actionable plans
• Excellent project management and organizational skills, with the ability to manage multiple partnerships simultaneously and deliver results within budget and timelines
• Collaborative and team-oriented mindset, with the ability to work effectively with cross-functional teams and stakeholders
• Bachelor’s degree in Business, Marketing, or a related field
• English – Native or near-native level proficiency. ** Additional language - Huge advantage!
• At Investing.com we welcome candidates who are enthusiastic about learning and adapting to the exciting and dynamic worlds of Fintech and Finance.

Who we are:

Investing.com was founded in 2007 and now has over 350 employees across the world.

With 60 million monthly unique visitors, 4 billion page views, over 500 million sessions, and over 300,000 financial instruments covered, Investing.com is one of the top two global financial websites.

Investing.com offers unlimited access to cutting-edge financial market tools such as real-time quotes and charts, customized portfolios, personal live alerts, calendars, calculators, and financial insights, completely free of charge. In addition to the global stock markets, Investing.com also covers world indices, ETFs, commodities, bonds & interest rates, cryptocurrencies, futures, and options“. Investing.com strives to be a one-stop-shop for traders and investors with apps available.

What we offer:

• A chance to join one of the leading financial markets platforms worldwide
• Challenging assignments in a local and international environment
• Enjoy excellent benefits and a high-energy working environment

As with all investing.com positions - we're looking for someone who is self-motivated and meticulous, with a creative and resourceful mind, bright, proactive and works well independently and as part of a team. Check out openings on our career website: https://www.investing-careers.com/.

Your resume and information will be kept confidential