Product IT Specialist

The Position

The Product IT Specialist is responsible for installing and maintaining Roche Diagnostics IT Products and Roche Instruments’ operating software and workflow at Customer sites. You will play an important role in planning, implementing, creating, organizing and monitoring the activities of workflow & IT Solutions products.

Your Responsibilities

• Work with business stakeholders, IT partners and customers to design and build workflow & IT solutions for our customers
• Install, maintain and troubleshoot of Roche IT products at Customer sites
• Provides consultation on connectivity solutions, regulatory compliance, security and virus protection concerns and the implementation of our products
• Supports first implementation and subsequent implementations or modifications of the designed solutions at customer's sites
• Support the Sales team in IT related products during sales visits
• Supports relevant business opportunities for the assigned portfolio by helping to define tailored solutions based on customer’s needs and objectives
• Ensure activity planning/reporting at the CRM software, keeping data updated
  
  

• Hold a diploma in IT, Automation or Networking
• Experience with HL7/ASTM protocols- advantage
• Work experience in data security, IT support, networking or IT product support - advantage
• Work experience in medical laboratories - advantage
• Strong in problem solving and troubleshooting
• Excellent communications and presentation skills, proactive, dynamic, independent, autodidact and able to work under pressure
• Customer focused and a strong team player
• Fluent in English and Hebrew (both oral and written)
• Driving license