Customer Service Manager (BESS)

1. Responsible for the overall management of overseas after-sales service departments;

2. Responsible for coordinating the establishment of overseas after-sales system, including but not limited to service process, customer complaint process, departmental system, etc.;

3. Responsible for developing overseas after-sales partners and related management work;

4. Undertake the company's strategic goals, formulate the department's annual key tasks, and complete the decomposition and advancement of the work;

5. Assist sales to maintain customer relationships and provide customers with high-quality after-sales service.

Requirements:

1. Bachelor's degree or above, more than 5 years experience in overseas after-sales service management;

2. Be good at refining and summarizing, and have good problem-analysis and problem-solving skills;

3. Possess strong cross-departmental communication and coordination skills and clear logical thinking skills;

4. Learning ability: be able to quickly grasp the knowledge of after-sales policies and common laws and regulations;

5. Ability to withstand pressure: There are many types of complaint customers, and the complexity of the case and the variables in the communication process cannot be predicted, so it is necessary to have a strong ability to withstand pressure.

6. Proficient in English, which can be used as a working language.

Battery knowledge must have