Cloud Customer Success Manager

TeraSky creates masterful solutions for customers during their digital transformation journey.

We assist our customers in migrating to the cloud, managing to-scale data center infrastructure, building software creation platforms, properly protecting customers’ valuable data, and securing large-scale operations.

TeraSky is looking for a highly skilled and experienced Cloud Customer Success Manager to join our team.

As a Cloud Customer Success, you will apply best-in-class pipeline generation techniques to identify new prospects. You will be responsible for solution pitching, deal management, negotiations, and closing a high number of opportunities.

Responsibilities:

• Lead end-to-end customer journey execution, from onboarding to business reviews, FinOps sessions, promoting seamless collaboration
• Deliver exceptional customer service and cultivate a customer-centric mindset. Anticipate customer needs and proactively address issues for heightened satisfaction
• Develop new business growth strategies aligned with sales, utilizing your expertise in customers' businesses and cloud computing to identify opportunities, facilitating faster and more efficient operations for customers
• Collaborate with cloud BU, Sales, and Delivery teams, to ensure optimal solution design and service levels, orchestrating seamless coordination among various departments within the company
• Ensure the accuracy of the pipeline, drive business opportunities with commitment, and maintain high standards in forecast accuracy (Salesforce), customer proposals, and contracts

Requirements:

• 3 years of experience in customer success or account management, or similar customer-facing service
• Proven track record of identifying and leveraging new opportunities in the TeraSky framework, while maintaining strong customer relationships and providing excellent support
• Tech-savvy with extensive experience in AWS/Azure/Google products and knowledge of the technology and cloud computing markets
• Detail-oriented, analytical, data-driven, and able to zoom in/out to see the big picture
• Ability to effectively operate with flexibility and independence in a fast-paced, constantly evolving team environment
• Excellent communication and presentation skills in English, both written and verbal

Advantage:

• FinOps proven knowledge and TCO based financial selling experience
• Technical background that enables smooth interaction with software developers

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves.

We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work.

We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity, and experience.

We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.