Customer Success Manager

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart of GeoEdge, where our cybersecurity prowess is fuelled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team is hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest – and neither do we!

As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize-level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations – you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.

 Responsibilities:

• Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdge’s solutions to help achieve customers' business goals. 
• Act as the customer advocate and collaborate with internal teams, including product management, support, and sales, to find and provide the best possible solutions 
• Build a long-lasting relationship with the customer both remotely and face-to-face while serving as the account technical and product POC. 
• Develop and maintain a deep understanding of client needs and drivers and align GeoEdge’s technology to support those needs. 
• Provide training and education on our products and new features through demos, webinars, and training. 
• Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client. 
• Work with internal stakeholders to support and drive successful renewals. 
• Proactively manage client relationships; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, and build plans for maximum optimization. 
• Develop individual growth plans for each customer to ensure adoption, expansion, and loyalty across your portfolio of customers. 
• Own your accounts and build the relationships with the technical and management teams and with C-level executives.

Preferred Qualifications:

• 3-5 years of tech B2B SaaS customer success, account management, or consulting experience working with mid to large, enterprise-level accounts
• Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
• An analytical disposition. You're comfortable digging through data, manipulating it in Excel, and drawing out impactful insights for your clients.
• Excellent problem-solving skills
• You're curious and tech-savvy. You enjoy deep-diving into the technical details and have the ability to demonstrate your technical depth and skills.
• Excellent communicator with fluent spoken and written English
• Problem-solving skills: you’re a natural troubleshooter, process-oriented and a good communicator
• Experience in adtech/martech/cyber security – big advantage

If you don’t meet all of the above, that’s okay! We believe in hiring people with a passion to learn, grow and take on our exciting space. Ready to be the hero our digital world needs?

• GeoEdge is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status