Customer Success Manager

Nice to meet you, we are GlobalDots!

A successful technology integration and reselling group in high pace growth working with cutting-edge technologies and the most innovative customers.

We are at the forefront of every new technology and with that unique expertise we help the most advanced enterprises, unicorns, and rising startups achieve their goals: performance and cost optimization, secure apps & websites, and Cloud/global Data centers.

Why should you join us?

Working with us, you’ll be exposed to the most exciting new technologies of cybersecurity, performance optimization, observability, and much more.

You’ll have the privilege to work with a variety of businesses from rising startups to advanced enterprises and all in between.

We believe in independent thinking, macro managing, and being your own CEO attitude.

On top of these, we appreciate valuable team members and we make sure that they receive the appropriate compensation for their contribution to our success :)

We are looking for a talented Customer Success Manager to support our CS team and help transform the industry.

What does it mean? Here you go:

We are looking for a motivated, hardworking, and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their GlobalDots’ solutions and services.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers.

The Customer Success team at GlobalDots is responsible for establishing relationships and becoming a trusted advisor and “go-to” person for standard methodologies and advice. We are an integral part of our customers’ success with GlobalDots and bring value to every interaction - from onboarding and product adoption to growth.

Our ideal candidate will have:

• Proven experience working in a Customer Success, Account Management, or similar customer-focused role.
• High levels of organization in your workflows - you work independently with minimal supervision, understand what it means to be responsible for a customer portfolio, and know how to prioritize your time efficiently.
• Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a SaaS environment
• Understanding the internal business processes of each customer - strategizing, presenting, and demonstrating a tailored technology solution to secure additional products and revenue growth.
• Experience in high-volume sales is an advantage.
• Growth mindset for yourself, for the customers, and the CS team.
• Excellent interpersonal skills.
• Ability to work independently and take initiative in resolving customer issues.
• A mind for technology! We’ll teach you all about product specification, but our customers and products are inherently technical and you should have an aptitude and curiosity to learn about those concepts.
• Prior exposure to cloud, security, and infrastructure technology is a plus.
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Technical, etc) and will help to build the CS “brand” across our entire organization.
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally.
• Fluent in English and Hebrew.

Position Expectations:

• Build active and meaningful relationships with customers, working closely with other GlobalDots partners.
• Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines.
• Promote and encourage the implementation of additional GlobalDots solutions across your assigned customer portfolio.
• Optimally identify and mitigate the risk of churn.
• Ensure high customer satisfaction and reference ability.
• Help to develop and implement standard methodologies, processes, and tools to continually improve GlobalDots’ Customer Success Program.

As a CSM, you will be successful when you can become a(n):

• Risk Mitigator - identifying blockers to success and preventing long-term churn.
• Personal Trusted Advisor - recommending standard methodologies in order to make the client successful.
• Account Strategist - helping GlobalDots see where the customer’s business is going.
• Business Builder - finding opportunities for your customers to adopt new solutions and open new use cases.