Customer Success Manager

If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.

We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we’re still growing. Our primary goal is to deliver the best technology in the industry.

You can hear all about it in our latest brand video.

Sounds exciting? Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.

We are looking for a Scale Client Success Manager on a mission to manage partnerships with our clients at scale, focusing on value and ROI. Creating these partnerships requires securing long-term professional relationships, providing exceptional service, strong product knowledge, and delivering the power of Yotpo's platform.

Responsibilities:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our clients
• Leading the knowledge sharing effort, from the customer’s voice to all departments in the company
• Simultaneously and successfully managing large client relationships (+200).
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs
  
  

• Experience in a client facing role - preferably in a SaaS, e-commerce, marketing environment or customer support.
• General understanding of the digital marketing space - including SEO/SEM, Social Media, Email marketing and eCommerce best practices.
• A proven record of retaining and growing multiple client relationships
• Ability to work in a hyper-fast paced and changing environment
• Superior organization and prioritization skills, along with focused attention to detail
• Commercial savvy
• Technical aptitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs-Advantage!
• Positive attitude
• Willingness to work Mon-Fri work week, and in EST time zone as much as needed
• English - Fluent! native level preferred
• Bachelor's Degree in Business Administration, Information Systems, Economics, Law, or other relevant fields-advantage