Sr Customer Success Manager - SSE

This role has been designated as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition:

HPE Customer Success Manager - SSE

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office .

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress.

Our mission is to elevate secure access to empower a modern workplace where people and technology work in harmony.

Atmos is our cloud-native platform that artfully extends secure connectivity out to the user’s location through our 350 points of presence worldwide.

The security service edge (SSE) platform sits inline and inspects all traffic, seamlessly brokering connections based on identity and policy, while performing end-user experience monitoring.

Thus, IT leaders are empowered to make hybrid work simple, digital experience a competitive advantage, and can ensure business data remains protected.

There are a lot of security companies out there, but no one is doing what HPE is doing: giving our customers the ability to deliver the safest way to connect users to applications. As a result, we’re seeing phenomenal growth as some of the top companies in the world adopt our platform.

We have an amazing team that will work beside you to accomplish greatness.

Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fueling creativity to give our customers all they deserve. But our work is far from over. We continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

Role And Responsibilities

Now more than ever, corporations need to move faster and adapt quickly to change. Through the Atmos platform, HPE brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations.

HPE is looking for a Customer Success Manager to play a critical role in assuring timely customer deployment and utilization, best practices, and overall satisfaction. Our customer’s success is a guiding principle for our company. As part of this mission, our Customer Success Managers are key in connecting with our customers, understanding their needs, and ensuring that they receive the best service and support from our company.

You are energetic, passionate and empathetic, desiring to make a real impact on the success of the HPE SSE business. You enjoy forging new relationships and winning over colleagues, customers, and business partners alike with your personable, yet professional, communication skills.

If making companies and people successful is your passion, come join HPE, a leading innovator in the world of SSE.

You’ll need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE’s key customers and partners.

Primary Job Responsibilities

Serve as a trusted advisor for the customer on HPE’s SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company.

• Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice.
• Engage with a business-led outcome focused mindset in amplifying value of our offerings.
• Advocate for innovation and early adoption of cloud technologies.
• Work with Technical Support to help resolve customer issues, as required.
• Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience.
• Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE.
• Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle.
• Ensure customers receive consistent experience throughout the lifecycle of doing business with HPE.
• Identify expansion opportunities for Sales to drive account growth.
  
  

Required Skills

• 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
• Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access and cloud.
• Strong empathy for customers AND passion for customer success.
• Excellent communication and presentation skills.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.
• Passionate about driving and tracking a consistent engagement process with all customers in your portfolio.
• Experience with CSM tools.
• Account Relationship management.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus.
  
  

Travel required occasionally.

Additional Skills

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning {+ 10 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Services

Job Level

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.